CLOUD - I have several dashboards set up. When I click the JIRA icon/dashboards they do not show

[Len701]

I have 4 dashboards set up.  When I log in I want to see the list to choose which one to view.

When I click on the Jira icon at the top left, dashboards appears as the third item down on the left.  When I click on the dashboard menu item on the left, I am taken to the last dashboard I accessed.  

What is supposed to happen is I should be taken to the list of dashboards, not the last dashboard accessed.  

Help text says the dashboard menu item accessed this way should take me to the list of dashboards.  

I have provided multiple screen shots in an attempt to find a solution.

I am running JIRA Cloud with Zephry test plug in.  I am set up as the admin for the site.    All dashboards are set yo "my Organization" for access.

[Len701 · Accepted solution]

No one can actually answer so I am closing this question. 

[Len701]

When I use the link and change the name a list of dashboards appears.  The attached screen shot is what appears when I click the JIRA diamond icon in the upper left corner.

[Len701]

[John Funk]

Hi @Len701  - I assume you are still using the left side navigation. That being the case, click the Jira icon at the top left. Dashboards will be the second item on the list. If you click on that you will get a list of dashboards.

If you scroll all of the way to the bottom of that, you can click on View all dashboards. 

[Len701]

John,

When I access JIRA cloud I find the icon at top left, then a list of icons below then in a column., labeled star, search and create.  To the right of that are listed menu items "Your Work",  Projects, Dashboards, Filters, People, Zephyr, and finally JIRA Settings.  To the right of this is one of the four dashboards showing.   If I scroll down to the bottom of the dashboard nothing such as you suggest is shown.  Moving from left to right again, the list of ICONS ends at the bottom with profile, settings, help, switch to, etc - but no link to find dashboards.  The only way I can find to "list" the other dashboards is to click on the three dot for options to edit he dashboard and find dashboard is one of the options.  We have not used JIRA in several months and I believe there have been several user interface changes - one of these appears to be the "finmd dash boards" appears to be gone from the dashboard menu.

[Len701]

A couple months ago - if you clicked "dashboards" the menu on the left side would display some options, including find dashboards.  Now when clicked nothing new come up in the menu (it remains the same as before the click) and instead the last dashboard accessed comes up.  This is not a good change.    I assume we had something set incorrectly.  

[John Funk]

Do you have the new Top Navigation available to you? It would be real easy there. 

See if you can go straight to the list of Dashboards here:

https://yourcompany.atlassian.net/secure/ConfigurePortalPages!default.jspa?name=

But replace yourcompany in the URL above with your instance. 

Finally, can you post a screenshot so I can see what that looks like when you click on the Atlassian icon?

[Len701]

Posted per your request.  Sorry to be a little slow - very focused on other aspects of a project right now -= but trying to get JIRA ready for teaching  some new test folks (business people) and getting a couple thousand test cases configured.

[John Funk]

Those are projects, not Dashbaords. What happens when you click on the Dashbaords link? Can you send a screenshot of that?

[Len701]

John - you asked me this question

Finally, can you post a screenshot so I can see what that looks like when you click on the Atlassian icon?

When I click the Atlassian ICON I get the list of projects.

When I click on dashboards I see the last dashboard accessed and I am adding that screen shot now.

[Len701]

I used to get more menu options some months ago - it is as if the dashboard menu is gone.

[John Funk]

Is there a dropdown that shows up to the right of the Dashboards option in the list when you hover over it?

[John Funk]

And did you try this?

See if you can go straight to the list of Dashboards here:

https://yourcompany.atlassian.net/secure/ConfigurePortalPages!default.jspa?name=

But replace yourcompany in the URL above with your instance. 

[Len701]

Yes and all the dashboards show up on the list.  I can pick one and it displays.

[Len701]

This is the view when using my company name.

[Len701]

If we start from the beginning in the app - I click on the JIR Icon in upper left.  That brings up the screen shot that shows the projects left to right.  On the left hand side there is a dashboards menu option. If I click on that, it brings me to the screen I shared, which shows only the Vendor CORE Conversion Dashboard.  If I move my mouse over to the dashboards menu item on the left - nothing hidden pops up.  I can move the mouse slowly to the left or slowly to the right while on top of the dashboard menu item shown  on the left - all the way to the middle of the dashboard and nothing shows up.  If I click the three dots in the very top right - one of my options is find dashboard.  Which I can click and it brings up the list of all dashboards along with the complete and proper dashboard menu on the left.

If you like I can try and do a video so you can see.

[John Funk]

So, does that solve what you need? 

[Len701]

John - I appreciate your trying to assist - however let's touch on the initial and still existing issue.  

The first thing you asked me was -  "I assume you are still using the left side navigation. That being the case, click the Jira icon at the top left. Dashboards will be the second item on the list. If you click on that you will get a list of dashboards."  

As of now - I can click the JIRA icon on the top left, dashboards is the "third" (not second) item on the left. When I click the "dashboard menu item on the left" - I am taken to the most recently visited dashboard - not the list of dashboards.  This remains the issue.

[John Funk]

Thanks for that reminder  :-(

If it makes you feel any better, there's a new Top Navigation coming for Jira. That should solve your problem. 

In the meantime, it would probably take a support ticket with Atlassian to get any kind of real resolution.