Business Project Workflow Rules Bug

[Raymond Jenks]

Hello,
I recently created a workflow for my Task and Sub-Task issue types. I have 3 rules that I am trying to achieve in the transition between To Do and In-Progress:

• Check that the value in "Assignee" is not empty
• Check that the value in my custom field "Task Size" is not empty
• Check that the value in my custom field "Task Category" is not empty

This is to ensure the assignee tasked with an issue has all the necessary fields filled out before they start working on it.
Unfortunately I've found that it only takes one of these conditions to be true for an individual to be able to move the status of an issue from To Do to In-Progress. Does anyone know why Jira doesn't check if all 3 rules are true before allowing this transition to take place?

[John Funk · Accepted solution]

Hey Raymond,

That looks like a bug to me. I would submit a support ticket to Atlassian. Please post back here with the resolution.

https://support.atlassian.com/contact/#/

[Raymond Jenks]

Hey John,
I created a support ticket to Atlassian and received internal assistance from them in our instance backend. They had to disable a feature flag on the business project rules for my individual workflow. The bug long-term is being handled here: https://jira.atlassian.com/browse/JRACLOUD-79371

[Trudy Claspill]

Can you provide a screen image of the workflow showing these rules being applied?

For Company Managed projects using the Validators option in the workflow transition it is possible to set the validators to use an OR evaluator (any one or more of the Validator rules has to evaluate as True) or an AND evaluator (all the Validator rules have to evaluate as True). This shows at the top of the Validators list. 

If you provide a screen image we can confirm that you have it set as AND rather than OR.

[Raymond Jenks]

Of course, it would make sense if that validation is default to OR. Not sure how to change that though: Keep in mind that this is not a Company Managed Project, it's a Team one.