Bug report: Epic Filter in Backlog broken after Project Key change

[Bryan]

Steps to recreate:

1. click backlog in SCRUM project
2. Click "show epic panel" in Epic dropdown in Backlog view. Epics should populate
3. in Project Settings change project key to something new and delete old project key
4. Refresh backlog view and try to see epic panel again, epics will not populate
5. Try to add a new epic in the epic panel and see that the new one won't populate
6. Change the project key back to the old key and delete old project keys
7. Go back to backlog and refresh, notice that epics populate now

I'm guessing the epic filter in the backlog view is only set on creation of the project but not updated when project key changes.  

Please fix

[Trudy Claspill]

Hello @Bryan 

Welcome to the Atlassian community.

Working with a Scrum board that uses a filter for a Company Managed Software project the filter looks like this:

project=ASP order by Rank ASC

If I change the project key and delete the old key then I have the same experience as you; the issues are listed in the backlog but the Epics panel is empty.

When I look at the Board Configuration the filter still shows project=ASP. However if I open that filter for editing it says the filter is invalid because the project key ASP doesn't exist.

If I update the filter to use the new project key, then the Epics panel in the Scrum board works again.

I didn't find anything in the Atlassian public backlog specifically about the breaking of the Epics panel. I did find these two issues related to the impact of deleting old project keys:

https://jira.atlassian.com/browse/JRACLOUD-84861

https://jira.atlassian.com/browse/JRACLOUD-85644

Documentation about changing project keys warns that it can impact filters but there is nothing specific about breaking the Epics panel while the issue list still works.

I have opened a support case with Atlassian to find out if there is already a bug or change request or documentation about this, and to get such created if not.

[Bryan]

Thank you it looks like https://jira.atlassian.com/browse/JRACLOUD-85644 encapsulates the issue i am describing and this is a known issue, with several other tickets linked.

Seems like it's been around for months, a reflection of the engineering culture at Atlassian.

[Trudy Claspill]

That issue is specific to the Team Managed projects and board view.

When I recreated the issue I used a Company Managed project. With a Company Managed project board the timeline view is broken, but in the Backlog only the Epics panel is broken.

[Trudy Claspill]

For Company Managed projects Atlassian support suggested using the numeric Project ID in the filter, as that will not be impacted by changes to the project name or project key. That doesn't help for a TM project since we can't access the underlying filter.

Otherwise they appear to consider any change to deal with the problems to be Suggestions rather than Bugs, since they provide a warning that changing project names/keys and/or deleting previous keys can break filters.

[Trudy Claspill]

Hello @Bryan 

If your question has been adequately addressed by my responses please consider clicking on the Accept Answer button to mark your Question as Solved.