Bug regarding issues search

[Tamar Peer]

Hey,

Some users are unable to locate specific Issues numbers via the Jira search bar in the board, even though those issues do exist and can be accessed directly via a link/ backlog. This seems to affect both the quick search and advanced search functionalities.

Would appreciate your help

[Aaron Williams]

Hi @Tamar Peer 

Not that this is the answer, but if it's only for some users I would start with a permissions check. 

Compare then to someone who is able to do what is needed and see if anything is different. 

Thanks

Aaron. 

[Dwight Holman]

Your experience might be a result of Atlassian's change to search: it now generates a JQL query using "textfields" instead of "text". This means it does not search in comments - which is confusing for users.

There are multiple suggestions in the backlog about this:

• JRACLOUD-84332 The issue navigator search box doesn't search comments
• JRACLOUD-85450 Include issue comments in "textfields" search
• JRACLOUD-93748 Make "textfields~" JQL field to search for Comments and Worklogs

The workaround is to edit the JQL - change it from

textfields ~ "keywords*"

to:

text ~ "keywords*"