Bug in the JIRA Connector?

[Thomas_crease]

Dear Sir or Madam, 

I've recently been asked to bring in a few more fields to our data warehouse via JIRA's connector, but can't seem to find a couple of fields displayed in the issues - custom fields drop down on the connector page, which we know are definitely there in the back-end. 

We have two fields:

Show - customfield_10869

MOPS Campaign Pillar - customfield_10887

That are not appearing in the checklist for fields that are to be brought through in the next API call, and wondered if anyone has experienced something like this before? 

Any assistance would be greatly appreciated! 

Kind regards,

Tom

[PA]

Hey Tom, what connector are you using? The ability to show those extra fields will depend on who built the connector to make it ask Jira for those fields then show to you.

If you have any option to force writing the field instead of selecting, you can try either customfield_10869 or cf[10869] which are both valid notations for Jira's API.

Also, ensure the scope is right. While one board/project can have a certain  custom field, other may not. Check if that's your case.

Another possibility, less likely but worth noting: if the fields are of a complex type, some implementations might not manage to handle them properly. If you see other custom fields but not the ones you want to bring, and you don't have the context issue I mentioned above, consider an automation that saves the info in a simple text field - it could help for reading the data.