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Bug: acli jira workitem create fails with unexpected error (trace id: [TRACE_ID])

Huang Wenjian
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January 28, 2026

The acli jira workitem create command fails when attempting to create a JIRA issue.

 

Error Message:

Error: unexpected error, trace id: 2227af6ad89c4d39a1b9db7cc88b9903

 

Observed Behavior:

  • Command parameters are correctly passed
  • User authentication credentials are valid
  • Command returns unexpected error
  • Issue creation fails

 

Command Executed:

echo "${{ inputs.api_token }}" | acli jira auth login --site "${{ inputs.domain }}" --email "${{ inputs.email }}" --token

acli jira workitem create --project [PROJECT] --type Task --summary "[TITLE]" --description "[DESCRIPTION]" -a "[USER_EMAIL]" --json

> Error: unexpected error, trace id: 2227af6ad89c4d39a1b9db7cc88b9903

 

 

 

4 answers

0 votes
Rob Taylor
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January 29, 2026

I'm having the same issue.  It worked up until today.

0 votes
Sedat Sevgili
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January 29, 2026

Hi, we're having the same issue right now, the workitem commands seem not to be working at all.

0 votes
Tuan “Touya” Ngo
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January 28, 2026

I have same problem.

My same script that was working yesterday now fail constantly. The command gave a very poor error message. I hope there is a verbose/debug flag that I can check.

 

Marc -Devoteam-
Community Champion
January 29, 2026

Hi @Tuan “Touya” Ngo 

Best is to contact Atlassian Support

0 votes
Marc -Devoteam-
Community Champion
January 28, 2026

Hi @Huang Wenjian 

As this seems to relate to your instance, please contact Atlassian Support

This is a public forum and like you we are users of the products, we can't access products or see logging.

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