I am trying to run a search query to display all issues within a specific project that are unassigned and have breached the SLA timeframe. I have been able to identify all unassigned issues within said project along with all breached issues.
Unassigned Search - project = x and assignee is EMPTY
Breached Search - "Time to first response" != everBreached()
I just cant seem to figure out how to combine them together.
Example - Finding all Unassigned breached tickets within the Service Desk project.
give this a try… replace abc for project and use your SLA of interest.
project = abc AND assignee is empty AND "Time to resolution" = breached() AND resolution = Unresolved
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.