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Breached Unassigned issues within a Specific Project

Aaron Rossman
Aaron Rossman
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August 27, 2021

I am trying to run a search query to display all issues within a specific project that are unassigned and have breached the SLA timeframe. I have been able to identify all unassigned issues within said project along with all breached issues. 

Unassigned Search - project = x and assignee is EMPTY

Breached Search - "Time to first response" != everBreached()

 

I just cant seem to figure out how to combine them together. 

 

Example - Finding all Unassigned breached tickets within the Service Desk project. 

 

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Jack Brickey
Jack Brickey
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August 27, 2021

give this a try… replace abc for project and use your SLA of interest.

project = abc AND assignee is empty AND "Time to resolution" = breached() AND resolution = Unresolved

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