Board and Support Ticketing broken.

[taylor]

Posting this out of absolute desperation on a Friday afternoon. 

I wanted to solve a major bug with my platform, one of the admins (I am also an admin) made a ticket with vital info. I go to check it to find out that all tickets, no matter what page or method of access display this message.



So I try to go thru the AI helper. It only makes things more confusing and trys to get me to email  support@atlassian.com

This does not work and I am directed by a no reply email to the support page.

The support page is broken.

No matter WHAT URL I type inside the "What is your URL?" box it give says this.

I have typed exactly what was asked for into the input.

I am quite unsure what is going on tbh, this is rather annoying to have to deal with and the complete lack of a working support system is pretty disheartening. 

While I am sure the community mods will auto delete this so I am shouting into the void I guess. Good thing I live next door to yalls office......

It would be nice to get some sort of resolution. 

It doesnt seem to be an auth issue either as I am logged in and out a few time.

Anyway last resort post on community board, that the hell?

[Ajay _view26_]

Seems to be a large scale outage.  https://status.atlassian.com/

[Sean Brewington]

@taylor can you view the Status page looks like a major incident: https://jira-software.status.atlassian.com/

Also, the API appears to still work, you can use that to get critical issue data.

For example type this into your browser:

<YOUR_INSTANCE.atlassian.net/rest/api/3/issue/<ISSUE_KEY>

Example: 

myinstance.atlassian.net/rest/api/3/issue/bug-123

See just the description:

myinstance.atlassian.net/rest/api/3/issue/bug-123?fields=description

View the comments:

myinstance.atlassian.net/rest/api/3/issue/bug-123?fields=comment

View attachments: 

myinstance.atlassian.net/rest/api/3/issue/bug-123?fields=attachment

(then find the 'content' URL and click to view actual attachment)

[Jorge Miranda]

Parece ser un error global, en esta pagina otros usuarios están reportando problemas: 

https://statusgator.com/services/jira

Lo que me molesta mas, es que no actualicen el status page 😑

[taylor]

Gracias

[Brian Mihalik]

We are also having this issue on any item inside any space.  I was able to submit a ticket though.

[taylor]

Thank you. I see, oh man they must of pushed to prod on friday :0