Board - Group by Workstream is gone

[Sid Zhang]

I notice the Board experience changed several times during the past month. 

Today I see the Group by workstream is gone. 

Is this some UI upgrade?

[Lauren Murray]

Just came across this same issue. @Arkadiusz Wroblewski  is incorrect; Workstream is a task type that is included in some Business space templates provided by Atlassian. In spaces that have Workstream as a task type, the Group By menu offers this as an option for grouping. 

@Sid Zhang as to why the option disappeared, the cause depends upon the scenario. If Workstream was previously available in the Zero Trust - Forescout space (from your screenshot), then a space admin likely removed that task type from the space. If this is a new space, it was probably created from a template that did not include Workstream as part of the task types/hierarchy. Either way, the grouping feature can be added back in by creating a task type of Workstream. One thing to note: only task types at the top of the hierarchy appear in the Group By options. Epic and Workstream are both above Tasks, Bugs, and Issues in the hierarchy. For the option to appear, Workstream must be an elevated task tier. 

[Arkadiusz Wroblewski]

Probably you relating to that change earlier this year https://community.atlassian.com/forums/Jira-Cloud-Admins-articles/New-work-types-for-business-spaces/ba-p/3189921 

Yep lately haven't used them often so it's easy to miss.

Though main documentation is still little "Outdated" ?

The problem is these don't happen automatically; it's on the Admin, not internal stakeholders, and the user shouldn't check that. They only see effect of this actions.

@Sid Zhang Please ask admin to check if the parent-level Workstream type was removed or renamed.

[Paul Glantschnig _Appfire_]

Hi @Sid Zhang,

Just adding one more option in case the JQL-swimlane workaround mentioned by @Arkadiusz Wroblewski  on a Jira Software board is more setup than you want.

If you're open to solutions from the Atlassian Marketplace, JXL for Jira (the app my team and I work on) lets you group a sheet by any field, including custom fields like Workstream or Team. You scope the sheet with the same JQL your board uses, switch on grouping for the workstream field, and you get a single view with each workstream as a collapsible section, plus optional sum-ups per group (count, story points, etc.).

It is not a Kanban board substitute. If you specifically need columns by status with cards you drag across, the JQL-swimlane approach is the right native call. But for "show me my work organised by workstream" without admin involvement, it is usually quicker than waiting on the support ticket.

Disclosure: I work for the team that builds JXL.

Best regards, Paul

[Arkadiusz Wroblewski]

Hello @Sid Zhang 

Fun fact I never seen there Workstream.

Since you are on Enterprise, you should raise this with Atlassian Support, if the option disappeared during a rollout and it changed an existing working process. 

They can confirm whether this is an intended UI change, a feature rollout, or something controlled by release tracks/beta features on your site.

Best,

Arkadiusz 🤠 

[Sid Zhang]

Thanks 

It seems like I cannot open a ticket because I am not an admin?

[Arkadiusz Wroblewski]

@Sid Zhang 

Then please just bring it up internally to your admin.

Regards,

Arkadiusz🤠☀️

[Sid Zhang]

Ok. I don't want to wait for my admin to submit the ticket for me.

I am sure I could group tasks by workstreams in Kanban view. I could really use some help from the community.

[Arkadiusz Wroblewski]

@Sid Zhang 

Jira's business board Group by menu natively only supports Status, Priority, Assignee, and Category. "Workstream" isn't a standard option, meaning it was likely configured as a Category value that someone recently changed or cleared.

If you need true grouping by a custom field, the business board won't work. The best workaround is to create a standard Jira Software board and use JQL swimlanes for each stream:

`"Workstream" = "Security"`
`"Workstream" = "Infrastructure"`

If this option disappeared overnight for everyone on your team, have your Jira admin report it to Atlassian Support to check if a recent UI rollout or bug broke the view.

Best,

Arkadiusz🤠