Blocked from using Attachments in public forms

[Kristin]

I'm trying to create a public form for issue reporting. I need to have Attachments as an option. The instructions say:

"Attachments are supported in forms set to public access, with a limit of 100MB per attachment."

However, when I use the attachment field, I get a message saying that "Attachments cannot be uploaded to public forms". How do I proceed here?

[Olha Yevdokymova_SaaSJet]

Hi @Kristin 
I know there are some problems with attachments in software projects right now. Even though public forms in Jira Software or Business projects can accept submissions from anyone with the link, attachments are restricted for security reasons. Atlassian’s public documentation and community threads confirm that when a form is set to Public, the attachment field becomes unavailable

If you need to safely collect files or screenshots from people outside Jira, you might want to try Smart Jira Forms(developed by our team). It allows you to:

Accept attachments on public or embedded forms without requiring users to log in.

• Enforce file size limits (up to 100 MB total).

• Automatically attach uploaded files to the Jira work item created from the submission.

• Combine that with conditional logic or custom submission messages.

It’s a straightforward way to handle external issue or bug reporting forms where users need to include screenshots or supporting documents.

[John Funk]

Hi Kristen - Welcome to the Atlassian Community!

First, which type of project are you using? Company-managed? Team-managed? Software? Business? I assume it is not JSM. 

[Kristin]

It's a Software project.

[John Funk]

Well, it might be associated with an outage currently affecting the Attachments.