Block Duplicates

[Juan Kok]

Hi There

I wanted to know if there is a possible way on blocking the same issue from being created. It would be great to have a feature blocking similar issues either through issue types and similar summaries etc. 

We work in a space where we track users and their retaining efforts (retaining business) and we want to see if there is a way of ensuring that they can only create one ticket per issue 

[Sreenivasaraju P]

Hi @Juan Kok ,

This can be achieved by writing validator or you can scripted validator using script runner. 

For more details you can refer

https://www.idalko.com/how-to-test-for-duplicate-summaries-when-creating-issues/

[Juan Kok]

Hi Tarun 

Thank you very much , i was playing around with it and i have to agree with you. 

[Tarun Sapra]

Hello @Juan Kok 

Just to add to @Sreenivasaraju P  answer, in the link provided the script checks for matching summary which is good, but since it's a text search thus it can give unpreditable results sometimes, rather if you have a custom field(select drop-down, number, date) based on a which you judge if the issue is duplicate or not then it's better to use that instead of summary for more accuracy. 

[Juan Kok]

Hi sreenivasaraju P

Thank you very much, ill have a look 

[Meet Darji]

Hi @Juan Kok

Have you found the exact solution to block creating issue with the same summary in existing data?