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Blob error when adding image to rich text gadget in Jira dashboard

Leah Masonick
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May 11, 2020

Using Chrome.

When trying to add an image to a rich text gadget in a Jira dashboard we get the following error:
Blob error.png

The image is an attachment in a Jira item.

We open the attachment, right-click and select Copy Image Address.

We paste this address into the Source field in the Rich Text Gadget, see image below.

source.png

 

When we have had success adding an image the URL has been something like:

https://ourcompany.atlassian.net/secure/attachment/39676/aa.com%20velocity%204.28.20.PNG

I notice that for the images where we get the error the URL looks like this:

blob:https://ourcompany.atlassian.net/9d35c211-502d-498b-8439-3c85712546c6

I'm assuming the blob error is because of this discrepancy however I do not know why some attachments in Jira items are saved with the usable URL and others use blob storage (I believe this is what I'm seeing).

How do we get the image to be saved in the Jira item such that it has a valid address for the rich-text gadget in the dashboard?

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