Bind the license to another server

[Саша Безсмертный]

Hey. We had difficulties with installing Jira on the server, but the second time we did it. Our license is already tied to the server, which we tried to create the first time. But now the ID of our server has changed and we can not bind a license to it.

Can I change the server ID again on our license?

[Alexis Robert]

Hello,

the server ID is just used the first time to generate the license key, but that key is actually not locked to this server.
You can use it on another server, it will work just fine. Just remember that you cannot have the same key on two production servers at the same time.

Let me know if you have any questions,

—Alexis

[Саша Безсмертный]

Thanks for your answer, Alexis.

When we tried to apply the license key, we were given the error that the key is not suitable for this product. We immediately thought that the problem was in the server ID. Then what is the problem?

[Alexis Robert]

Hi @Саша Безсмертный,

what is your license for, Jira Software or Jira Core ? you might want to look exactly at the license title on your Atlassian account and check what software you have installed on your server. 

Let me know if you have any more questions,

—Alexis