Billing

[MATTHEW ADEMOLA]

I signed in for free about a month ago. Why are you sendin me bill for  USD 18.30? 

[Tansu Akdeniz]

Hi @MATTHEW ADEMOLA 

Please visit http://admin.atlassian.com/billing and check your subscriptions.

Check out this page for details: Manage your subscription

If needed, please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

[Tomislav Tobijas]

Hi @MATTHEW ADEMOLA ,

I guess it should be stated on the bill what the bill is for (which app is billed) 👀

You could also navigate to admin.atlassian.com > Billing and check which app is on what plan and how many users you have for a specific entity. Next to it, there should be a price estimate so you can decide how to proceed.

Note that most apps cannot have more than a couple of users (for Jira and Confluence, that's 10) > meaning, if you have more than a specific number of active users, the plan will automatically be upgraded to a paid one.

Hope this helps.

Cheers,
Tobi