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Billing and refund

Angela Hamilton
August 24, 2026

My $24/month subscription to loom somehow turned into me getting charged $744 for a single MONTH and becoming an admin for my entire company that I am a contractor for. I am trying to get ahold of support. No reply to my support ticket. I tried to deactivate my account and am told I have to keep this for another month - I can't afford this, and did not sign up to pay for every employee at the company I work for. On top of that, nobody is replying and there is no phone number to call. This is very frustrating. 

1 answer

0 votes
Fazila Ashraf
Community Champion
August 24, 2026

Hi @Angela Hamilton 

Am so sorry for what you are going through :( 

Do you see in the billing section details about what/who changed?

It is Atlassian support who can actually help you but sharing your exp could help us/you to understand more. 

Angela Hamilton
August 24, 2026

I put in billing support tickets and am not getting a reply.

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