Billing Admin

[Yusuf Ahmed]

I have been waiting for some time for this role to be allocated to me 

Your request has already been sent

We’ll let you know once it’s approved.

It has been in this state for over 2 weeks I am unable to speak to anyone and the true billing admin is on annual leave 

how do I get access to my invoices

[Shalini Pradhan]

@Yusuf Ahmed 

Good day! Welcome to Atlassian Community :)

Can you share your cloud site URL?

[Yusuf Ahmed]

https://consultus-team-1.atlassian.net/jira/

[Shalini Pradhan]

@Yusuf Ahmed ,

Thank you, a ticket has been created, an engineer will contact you. Please keep an eye on your email.

[John Funk]

Hi Yusuf,

Since you are on a Free subscription, I will see if someone from Atlassian can come help you create a support ticket. 

[Yusuf Ahmed]

Thank you

[Rohit Utukuri]

Hi @Yusuf Ahmed ,

You can open a support ticket under "Billing, payments and pricing" with Atlassian support. They should be able to provide assistance. 

[Yusuf Ahmed]

Will try that too