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Best approach to achieve while creating issue

Kustagi Suma
May 28, 2026

Hi ,

  We have a requirement while creating a ticket in Jira for company managed project .

There are around 12 teams and each team wants to have a custom field with certain values like A,B,C,D(multi choice) so while creating ticket in Jira each team should enter the team name along with the custom field which mentioned above.

 

Could you suggest me the best approach how to achieve this in Jira cloud project. As creating 12 different team as custom field is not a feasible option.

 

Regards,
Suma

2 answers

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Yashaswini YK
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May 28, 2026

Hi @Kustagi Suma ,

Cascading Select custom field could have been a good option if the child field supported only single-select values along with the 12 Teams as the parent options. However, since your requirement involves multi-choice selections (A, B, C, D), that approach may not fully fit the use case.

If you are using the ScriptRunner plugin, a better approach would be to create 2 separate custom fields — one for the Team selection and another for the multi-select values — and then use a Behaviour script to dynamically control the values/options based on the selected Team. This would be much more scalable than creating 12 separate custom fields.

Kustagi Suma
May 28, 2026

Hi Yashaswini,

  Thank you for the response. I want multiple teams to be visible as  team . I guess that is not possible??

Team A - select X,Y

Team B -select Y ,Z

 

Regards,
Suma

Yashaswini YK
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
May 28, 2026

Multiple selection mapping is not supported with the Cascading Select custom field type in Jira Cloud.

In this case, using ScriptRunner Plug-in from Atlassian Marketplace with separate custom fields and Behaviours would probably be your best option to dynamically show values based on the selected Team.

0 votes
Monika Ambrozowicz_Seibert_
Atlassian Partner
July 3, 2026

Hi @Kustagi Suma I've just come across your question, have you found your solution already? One of those suggested here or another one? If you're still looking for the right approach, I wanted to suggest that Jira's native cascading select field is worth considering first. You can create a single cascading select custom field where the top level contains the 12 team names, and each team's sub-level contains the values A, B, C, D. That way, you avoid creating 12 separate fields. When creating an issue, the user picks their team from the first dropdown, and the A/B/C/D options appear in the second dropdown. Native Jira supports exactly 2 levels of cascading select, which covers your scenario.

The limitation with the native approach is that every team would see every other team's name in the first dropdown - there's no way to restrict visibility so that, say, Team 3 only sees 'Team 3' as an option. If that kind of scoping matters to you, native Jira can't help with it.

If you'd like that visibility control, there's a Marketplace app worth looking at: Awesome Custom Fields. Its Cascading Select field type supports visibility restrictions by user, role, or group, so you can configure it so each team only sees their own branch of the dropdown. It also supports multi-select per level, which might be useful if users need to pick more than one value from A/B/C/D. 

 

I am affiliated with the team that built this app, so if you have any questions about setting it up for your project, I am happy to help. 

 

 

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