Best approach to achieve while creating issue

[Kustagi Suma]

Hi ,

  We have a requirement while creating a ticket in Jira for company managed project .

There are around 12 teams and each team wants to have a custom field with certain values like A,B,C,D(multi choice) so while creating ticket in Jira each team should enter the team name along with the custom field which mentioned above.

Could you suggest me the best approach how to achieve this in Jira cloud project. As creating 12 different team as custom field is not a feasible option.

Regards,
Suma

[Yashaswini YK · Accepted solution]

Hi @Kustagi Suma ,

Cascading Select custom field could have been a good option if the child field supported only single-select values along with the 12 Teams as the parent options. However, since your requirement involves multi-choice selections (A, B, C, D), that approach may not fully fit the use case.

If you are using the ScriptRunner plugin, a better approach would be to create 2 separate custom fields — one for the Team selection and another for the multi-select values — and then use a Behaviour script to dynamically control the values/options based on the selected Team. This would be much more scalable than creating 12 separate custom fields.

[Kustagi Suma]

Hi Yashaswini,

  Thank you for the response. I want multiple teams to be visible as  team . I guess that is not possible??

Team A - select X,Y

Team B -select Y ,Z

Regards,
Suma

[Yashaswini YK]

Multiple selection mapping is not supported with the Cascading Select custom field type in Jira Cloud.

In this case, using ScriptRunner Plug-in from Atlassian Marketplace with separate custom fields and Behaviours would probably be your best option to dynamically show values based on the selected Team.