Hi Community,
We are currently exploring the best ways to integrate Outlook (M365) with our Jira Data Center instance. I'm looking for some best practices and real-world examples from other companies.
Our main questions are:
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Quick Linking: What are the fastest and simplest methods for a user to link an Outlook email to a Jira issue (or create a new issue from an email)? Are there specific Marketplace Add-ins you would recommend for this?
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Link vs. Copy: Is it possible to generate a permanent web link to a specific Outlook email that can be pasted into a Jira issue? Or is the general best practice to always attach the email as a static copy (e.g., as a .msg or .eml file)?
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Automation (e.g., Power Automate): What automation possibilities have you implemented? We are considering using tools like Microsoft Power Automate. A key use case for us is: "When an email is moved to a specific Outlook folder, automatically create a Jira issue and either attach the email or include a link to it."
I'm very interested in learning about your solutions and any "best practices" you've established.
Thanks for sharing your experiences!
