Best App/Gadget to Determine Assignee workload Factoring in Estimated Time

[Nic H.]

I am trying to figure out a way to best understand how work is distributed across three team members so that when new tickets are created, the manager of the space knows who the best team member to assign it is. The app does not need to determine who is the best next assignee.

Ultimately, the stand-alone 'How many 'in progress', 'paused', and 'blocked' tickets per assignee falls short because one person with few tickets may have a longer Estimated Time to Complete than another assignee with many tickets that take little time to complete. Hence, something like a Gantt chart that takes each of the three assignee's ticket numbers and estimated time and plots them in the calendar format. Is there a built-in app? I tried 'Time Tracking Report', 'Issue Calendar Gadget' but obviously neither accomplish the previous requests.

I see some apps, Issue Calendar for Jira (perhaps), TeamTide – Capacity Planning for Jira (bad reviews; free so questionable), Activity Timeline: Resource Capacity Planning, Time Tracking (incurs extra pricing), but I'm hoping there is perhaps a gadget set-up that may work better than calendar in above picture that I maybe overlooked.

My superiors are also leaning against using Scrums/sprints. A calendar or Other graphical interface that can show the aforementioned data in a calendar format or another helpful graphical interface would be much appreciated. The tickets don't have due dates as each ticket is its own individual task and the effort to close can vary wildly.

[Alina Chyzh_Grandia Solutions]

This is a classic resource capacity planning challenge. When workload varies significantly by task complexity rather than ticket count, you need a view that factors in time estimates, not just issue counts. Native Jira doesn't offer a built-in capacity planning view that combines assignee workload with estimated time in a calendar or timeline format, which is why many teams turn to the Marketplace for this specific use case.

For your needs, I'd recommend checking out the Capacity report in Report Hub created by our team, which is specifically designed to help you visualize team member workloads based on time estimates and availability. You can explore this and other reporting features at https://marketplace.atlassian.com/apps/1231654/report-hub-custom-charts-reports-timesheets-for-jira?hosting=cloud&tab=overview. Hope this helps

[Ariel Yadin]

Hi @Nic H. Workload distribution is a real pain, but I'd push back slightly on the framing. Even distribution isn't the goal. The right distribution is. Before optimizing who has capacity, worth asking:

• Which tasks are actually tied to your team's top priorities right now?
• Which ones are just happening because they always happen?
• If you had to cut 30% of the queue today, what would stay?

Most teams I've seen struggle with workload visibility are actually struggling with prioritization clarity upstream. The pile-up is a symptom. Once you connect tasks to strategic goals, the distribution question gets a lot easier to answer and easier to defend to stakeholders, too.

[Rahul_RVS]

Hi @Nic H. 

Welcome to the community !!

For Jira cloud, If you would like to try a mktplace app for tracking resource workload and capacity planning across multiple projects/boards, take a look at

Capacity Planner 

The app offers:

1. Resource Tracking and Allocation : The app allows you to monitor and track various resources by adding them as part of a template, and their work allocation across multiple projects / sprints.

2. Real-time Visualization: Provides intuitive charts, graphs to visualize resource utilization and capacity levels in real-time.

3. Full Sprint / Project Fix version Capacity and Monitoring

Mode details here

Disclaimer : I am one of the app team member 

[Danut M _StonikByte_]

Hi @Nic H.,

Welcome to the Atlassian Community,

It looks like you have already tried some of the native Jira gadgets, but they do not meet your needs in this case because they are based only on issue count. A possible solution would be to try an app from the Atlassian Marketplace.

If you are open to using an app, I would recommend a solution based on the Pivot Table & Pivot Chart gadget offered by our Great Gadgets app.

Assuming that all the issues already assigned have an effort field set such as Remaining Estimate (or maybe Story Points), you can get a chart like that based on the total effort calculated as sum of Remaining Estimate (or Story Points), instead of just the count of tasks. 

For a chart like this, you have to configure the gadget like this:

With a gadget like this, a manager can quickly identify which person has the least work assigned. And you can configure it to calculate in days, giving you a clear view of how many days are assigned to each team member.

Hope this helps. If you have any questions, feel free to contact us at support@stonikbyte.com.

Danut.