Behaviour issue - Message Custom Field not hiding

[Andrew Henders]

Hi,

I'm having issues hiding Custom field type "Message Custom Field (for Edit)" using Behaviours.

The following Behaviour server-side script does not hide the Message Custom Field (customfield_13517) on the Create screen:

def singleIssuePicker = getFieldById("customfield_13515")
def messageCustomField = getFieldById("customfield_13517")
def partnerAgreementCf = getFieldById("customfield_13514")
def optionValue = partnerAgreementCf.getValue().toString()

singleIssuePicker.setHidden(true)
messageCustomField.setHidden(true)

if (optionValue == 'Yes') {
singleIssuePicker.setHidden(false)
}
else if (optionValue == 'No') {
messageCustomField.setHidden(false)
}

I've tested a few other custom field types which hide OK. Is there a difference with the Message Custom Field field type that does not allow it to be hidden like other fields? Is it possible to hide this field type using another method?

JIRA Server 8.3.4

Scriptrunner 5.6.2.1-jira8

Thanks,

Andrew

[Vikrant Yadav · Accepted solution]

Hi @Andrew Henders this issue fix is mentioned in this link :- https://bitbucket.org/jibrok/message-field/issues/3

Thanks

[Vikrant Yadav]

• Set the behaviour switch to “hide” and set “setHidden(false) in the server side script do the job

[Andrew Henders]

Thanks for the reply Vikrant.

I tried the suggested fix "Set the behaviour switch to “hide” and set setHidden(false) in the server-side script do the job" but the field is still showing.

Note that I'm not using this addon "Message field by JiBrok". I believe I'm using the inbuilt Atlassian field "Message Custom Field (for edit)"

[JiBrok]

I'm not using this addon "Message field by JiBrok" 

:'(

[JiBrok]

You are using a field from the Toolkit Plugin for Jira. As far as I know, this field can't be hidden using SR because it doesn't contain any IDs when displayed.

[JiBrok]

I don't recommend doing this, but technically it will work.

Add two such div tags above your message:

<div class="field-group">
  <div id="customfield_sr_please_hide">
    MESSAGE TEXT
  </div>
</div>

and in SR behaviour:

def field = getFieldById("customfield_sr_please_hide")
field.setHidden(true)  

[Andrew Henders]

Thanks for the update Vikrant. On a positive note, I've just installed and tested the Message Field by JiBrok on our test instance and it works. I'll perform a few more tests. Cheers again for the assistance.

[Andrew Henders]

Sorry, thanks JiBrok too!

[Vikrant Yadav]

Hi @JiBrok Thanks for the solution, new solution for me. :)

We are using Message Field add-on.  this solution will help us. 

why you are not recommending to do this, is there any wrong impact on JIRA instance or effects other fields as well ?

[JiBrok]

@Vikrant Yadav 

I don't think this will cause any problems with the service or the screen.

I don't recommend doing this, because it's not "obvious behavior", but a life hack :)

Now you remember about this decision but what about your colleagues? This solution works here and now. If something changes in the next version of Jira or SR, it may break.

[Vikrant Yadav]

okay, thank you @JiBrok 

[Siddheshwar Mhetre]

Hi,

 I have added ID but still its not hiding for me

Below are the default value

<div class="aui-message new">
<div id="customfield_sr_please_hide">
<p class="title">
<span class="aui-icon icon-warning"></span>
<strong>International ticket escalation</strong>
</p>
<p> Escalation will go to GICS project as product category contains "IAS" </p>
</div>
</div>

Thanks,

Sid

[Andy Hurley]

I have a similar problem using Message++ fields that just don't seem to hide from behaviours. I have tried the above code and it does not work in this case. The text gets hidden but not the alert box around it and it doesn't unhide when it should.

All I want is to present a pop up alert in an issue screen when certain options are chosen in the same way they I have other fields appear but there seems to be no way to do this.