Based on the drop down value sla need to calculated in one custom field automatically

[kiranmai genkolla]

Based on th drop down value in custom field. Sla (custom field) need to calculated automatically

[Gökçe Gürsel {Appfire}]

Hi Kirinmai,

You can configure this SLA easily using Time to SLA plugin.  Just add the drop-down value in the custom field as a JQL condition and it's just easy as this.

I'm one of the folks in Snapbytes. Please let me know if you have more questions.

Regards,

Gökçe