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After upgrading from 10.3.13 to 10.3.15 LTS I started getting this error.
After rabbit hole of AI, I haven't been able to remove it. This includes removing old references and clearing caches for plugins, rebuilding index. Everything works but that message wont go away. Any ideas?
Link to atlassian-jira.log and atlassian-greenhooper.log
I did notice the Boards tab is gone and im system admin so I should see it. I have jira-users role
https://drive.google.com/file/d/1mnKXxoT-uqsDy5j42ckMSdb6PgZsiagx/view?usp=drive_link
1 answer
I can’t tell you how to fix the root cause of this problem, but I can suggest a workaround to hide this annoying banner at the top. I used the same solution for Jira banners about “Temporary administration permissions” and license expiration messages, and it worked like a charm.
You have an “Announcement Banner” section in “System”.
Open it and add the text block, like:
<style> #tempo-data-center-banner, #websudo-banner { display: none; } </style>
In this example, I was hiding the Tempo announcement about permissions. You just need to identify which CSS selector corresponds to your banner and replace #tempo-data-center-banner, #websudo-banner with your own.
Here are examples of Jira with/without this workaround:
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