Banner Jira Software is currently unavailable

[Angel Hernandez]

After upgrading from 10.3.13 to 10.3.15 LTS I started getting this error.

After rabbit hole of AI, I haven't been able to remove it. This includes removing old references and clearing caches for plugins, rebuilding index. Everything works but that message wont go away. Any ideas?

Link to atlassian-jira.log and atlassian-greenhooper.log

I did notice the Boards tab is gone and im system admin so I should see it. I have jira-users role
https://drive.google.com/file/d/1mnKXxoT-uqsDy5j42ckMSdb6PgZsiagx/view?usp=drive_link 

[Evgenii · Accepted solution]

Hi @Angel Hernandez 

I can’t tell you how to fix the root cause of this problem, but I can suggest a workaround to hide this annoying banner at the top. I used the same solution for Jira banners about “Temporary administration permissions” and license expiration messages, and it worked like a charm.

You have an “Announcement Banner” section in “System”.
Open it and add the text block, like:

<style> #tempo-data-center-banner, #websudo-banner { display: none; } </style>

In this example, I was hiding the Tempo announcement about permissions. You just need to identify which CSS selector corresponds to your banner and replace #tempo-data-center-banner, #websudo-banner with your own.

Here are examples of Jira with/without this workaround:

[Angel Hernandez]

Thank you. That worked. Below is the code, removes the double grey line and hides the message. Now I just have to figure out how to actually correct the issue. I think after upgrading to 11.3 it didn't accept the certs, I rolled back and then upgrade 10.3.15 and that messed everything. Everything seems to work but the banner was showing up. Opened a ticket with Atlassian.

<style>
/* Hide the Jira Software unavailable message */
.aui-message.aui-message-warning {
display: none !important;
}

/* Hide the empty announcement banner container */
#announcement-banner {
display: none !important;
}
</style>

[Rilwan Ahmed]

Hi @Angel Hernandez ,

1. Go to <baseURL>plugins/servlet/applications/versions-licenses and check if you have the Jira-software is listed and licensed also.

2. Navigate to your <JIRA_HOME>/plugins/installed-plugins and make sure all the listed plugins are related to Jira 10.3.15 and not 11.3

[Angel Hernandez]

1. Versions both for Core, Software and Jira Service Management show 10.3.15 with no errors. Before I had error but reinstalling software fix it. But the banner is the only thing left. Still testing Boards.

2. Nothing related to 11.3

ls *11.3*
ls: cannot access '*11.3*': No such file or directory

/var/atlassian/application-data/jira/plugins/installed-plugins

/var/atlassian/application-data/jira/plugins/install-app-info

jira-software-application.properties: 
tac.jira\ software.languages.en_US=10.4.0.v20241128082254
com.atlassian.jira.plugins.jira-bamboo-plugin=10.3.15
tac.jira\ software.languages.zh_CN=10.4.0.v20241128082254
tac.jira\ software.languages.no_NO=10.4.0.v20241128082254
tac.jira\ software.languages.it_IT=10.4.0.v20241128082254
tac.jira\ software.languages.ru_RU=10.4.0.v20241128082254
tac.jira\ software.languages.pl_PL=10.4.0.v20241128082254
tac.jira\ software.languages.sv_SE=10.4.0.v20241128082254
tac.jira\ software.languages.fr_FR=10.4.0.v20241128082254
tac.jira\ software.languages.de_DE=10.4.0.v20241128082254
com.radiantminds.roadmaps-jira=10.3.15
com.atlassian.jira.plugins.jira-dvcs-connector-plugin=10.3.15
tac.jira\ software.languages.sk_SK=10.4.0.v20241128082254
tac.jira\ software.languages.es_ES=10.4.0.v20241128082254
tac.jira\ software.languages.nl_NL=10.4.0.v20241128082254
com.atlassian.jira.plugins.jira-development-integration-plugin=10.3.15
com.atlassian.jira.software-application=10.3.15
com.pyxis.greenhopper.jira=10.3.15
tac.jira\ software.languages.et_EE=10.4.0.v20241128082254
tac.jira\ software.languages.fi_FI=10.4.0.v20241128082254
com.atlassian.jira.plugins.jira-software-plugin=10.3.15
com.atlassian.jira.plugins.jira-transition-triggers-plugin=10.3.15
tac.jira\ software.languages.da_DK=10.4.0.v20241128082254
tac.jira\ software.languages.ro_RO=10.4.0.v20241128082254
com.atlassian.jira.plugins.jira-software-monitor-plugin=10.3.15
tac.jira\ software.languages.hu_HU=10.4.0.v20241128082254
tac.jira\ software.languages.pt_BR=10.4.0.v20241128082254
tac.jira\ software.languages.ko_KR=10.4.0.v20241128082254
com.atlassian.teams=10.3.15
tac.jira\ software.languages.cs_CZ=10.4.0.v20241128082254
tac.jira\ software.languages.is_IS=10.4.0.v20241128082254
com.atlassian.jpo=10.3.15
com.atlassian.jira.plugins.jira-fisheye-plugin=10.3.15
tac.jira\ software.languages.ja_JP=10.4.0.v20241128082254