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Backlog and Active Sprint Pages Will Not Populate

Backlog and Active Sprint Pages Will Not Populate

When I open my project, the Backlog and Active Spring pages will not populate. The Issues page will show all my tickets though. This error shows when I open the Backlog/Active Sprint:

An error occurredHide…

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

- Exception: Uncaught TypeError: _.isObject is not a function
- Resource: https://issues.tak.gov/s/56eb968375e1cbcd900f4046cccd74fb-CDN/wpzf33/10070003/1bqcfwe/648beb5e8daec47d698f0e8c627ab46c/_/download/contextbatch/js/gh-rapid-work,com.pyxis.greenhopper.jira:gh-rapid,jira.global,atl.general,greenhopper-rapid-non-gadget,gh-rapid-exception,-_super/batch.js?agile_global_admin_condition=true&analytics-enabled=false&flexboards=true&jag=true&jaguser=true&locale=en-US&plugins.jquery.migrate.not.load=false&whisper-enabled=true
- Line: 1123
- Column: 3097

Environment

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/151.0.0.0 Safari/537.36

Stack trace

2 answers

1 vote

Hi @Tauri Smith you mentioned that you can see the issues but the page won't populate. What do you mean by this? If everything is functioning as intended the console errors are not relevant.

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Comment

The Issues page populates with tickets, but the Backlog and Active Sprint pages do not work. Nothing shows on those pages. It's just a blank screen when you first bring up the page, but then the error shows once you try again.

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Comment

0 votes

Hi @Tauri Smith

Try an incognito window or try another browser.

If this solves your issues, clear your cache and cookies.

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Comment

I've tried all these options. Our organization doesn't allow us to use Incognito pages.

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Comment

Are you using a direct url , a favourite?

If you do just browse to the main url of the instance and then browse to the board.

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Comment

I just checked by using the URL and finding the board, and it still isn't working.

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Comment

Have the filter the board uses, been updated or replaced.

It seems you don't have permission on the filter that is used on the board.

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Comment

I have all permissions on the board.

I do not know of anyone on the team changing the filter. How do I see how to change the filter so that we can all see the page? The entire team cannot see the Active Sprint or Backlog pages.

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Comment

Are you the space admi, can you edit the board on the space?

Check with you admin who owns the filter used on the board and what the filter permissions are set to.

BTW is this a company managed or Team managed space?

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Comment

I have Project Administration access. The board doesn't have the Settings icon, but I can access Project Settings.

I will see when the owner gets in what the permissions are set to.

I think it's Team managed. How do I check?

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Comment

Go To "All spaces" and check your space type.

Can you share screenshots, to give some more detail in relation to the board?

Other option, create a. new board and use the same filter as the old board.

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Comment

It is a company managed site. Here is what they board looks like when I hit Backlog JIRA Issue.png

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Comment

I think the filter is incorrect, or the filter used in the board is deleted

So you need to check the filter the board is using.

You will need to get the board ID from the URL and then use the API to see the board config, as this is currently not possible.

See API docs; https://developer.atlassian.com/cloud/jira/software/rest/api-group-board/#api-rest-agile-1-0-board-boardid-configuration-get

This call will show the board config if it can and tthis will contain the filter id.

In using the filter option, you can then do a JAL "filter = <id of the filter from API responce>

If you are not a Jira admin, contact a Jira admin to help you out on this.

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Backlog and Active Sprint Pages Will Not Populate

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