Backbone issue sync installation fails in the project

[Maarius Urvet _Zaproo_]

What happened

• Backbone was previously installed under a trial or license that has now expired.

• When you removed the app and tried to reinstall it, Atlassian blocked the installation because the old license is in an expired/invalid state.

• Backbone support cannot reactivate it themselves anymore — only Atlassian can reset/reactivate the app license on your Jira instance.

• Your Jira site: https://mylook-zaproo.atlassian.net

• App: Backbone Issue Sync

• Problem: Previous license expired end of January, app was removed, and now reinstall fails

• Say that Backbone support approved reactivation and include their message as proof

Backbone support message:

It seems that the previous license for this instance expired end of January this year (https://mylook-zaproo.atlassian.net/, E-43P-DDR-8BY-8XS). Therefore, when trying to install it again, it fails. Unfortunately, we can’t activate it for you again, but Atlassian (Jira team) can. Therefore, please reach out to Atlassian support support.atlassian.com to get it reactivated. Feel free to add this message as our approval for the reactivation.

 Atlassian need to do: 

• Reactivate the expired license or

• Fully reset/remove the old license so you can start a new trial

Best regards,

Maarius

[Kai Krause]

Hi,
i have send this thread to Atlassian. Wait for the reaction. 

BR
Kai