Back to free plan

[Paulo Victor Binatto]

I have only 10 users in jira, using the free plan but my plan was deactivated because it was in standard, I think it was a tasting. I want to go back to the free plan and have access to my board again. How do I do?

[Jack Brickey]

Hi @Paulo Victor Binatto , you should be able to simply remove your payment option from your instance, and ensure that your number of active users is <= 10. Should you continue to have issues please reach out to Atlassian support directly and select the billing option.

[Paulo Victor Binatto]

Hi @Jack Brickey , thanks for quick ansawer. 

I haven't payment option and i removed the user it was addictive in board. I need to talk with support about this managment?

[Bukunmi Atoyebi Fatokun]

@Paulo Victor Binatto  please was your issue resolved and how did you go about it? I am in the same situation, I already removed users from the board but no option to switch to the free plan or to re-activate my board.

[Trudy Claspill]

@Bukunmi Atoyebi Fatokun 

Welcome to the Atlassian community.

For future Questions, not that the only people that see updates you make to an existing Question are the original author and people that responded to it. To get better visibility in the community, it is more effective if you open a brand new Question and include links to other questions that are relevant to yours.

Are you in the same situation as the original poster? Were you working with a paid subscription? Did you try to downgrade to a free plan before the account was suspended or after?

If you were on a paid plan and you account has been suspended, the Administrators of your Organization and Billing should be able to open a support case at https://support.atlassian.com/contact/#/ 

Or you can reach out to the Billing team through this web page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Bukunmi Atoyebi Fatokun]

Thanks Trudy for the pointers, yes I am in the same situation as the original poster.

I was unable to downgrade my account to free plan before the suspension ,I wasn't aware I was moved to standard plan. The account was already deactivated before I noticed the email sent.

I have raised several tickets and no response from the support team reason I am trying to check from original poster if there is hope of this being resolved.

I will try the link to the billing team and see if it can be resolved through that.thanks.

[Trudy Claspill]

How long have you been waiting for a response on the several tickets that you have raised?

If it has been some business days, and if you don't get a response from the reaching out through the Billing team page, then start a new question here in the forum. We can flag your new question to raise it to the attention of Atlassian team members who can chase down what is happening with your existing support cases.