[BUG] Board and List are "stuck" on "Parent = Empty" filter, hiding all child issues in a Team-Manag

[Viccenzo Gottardo Boff]

Hello, Atlassian Community,

I am experiencing a synchronization bug in my Team-Managed project ("PLATAFORMA SRP").

The Problem: My "Board" and "List" views are only displaying orphan issues (those without an Epic/Parent). All child issues (Bugs, Stories, etc.) that are correctly linked to an Epic are completely invisible in these views.

The Evidence:

1. The "Roadmap" tab works perfectly. It correctly shows my Epic (e.g., SRP-92) and all of its child issues (e.g., SRP-93, 94, 96, 97).

2. The "Board" and "List" tabs only show orphan issues (e.g., SRP-88, 90, 95) and the Epic itself. The child issues (93, 94, 96, 97) are missing.

3. The Proof of the Bug: When I click the "Parent" filter on my Board, the only available option is "No parent". The filter cannot "see" my existing Epics (like SRP-92), proving the Board is desynchronized.

What I have already tried (with no success):

• Clearing all browser cache and logging out/in.

• Testing in an Incognito (Private) window.

• Disabling and re-enabling the "Roadmap" feature in Project Settings.

• Cloning a bug (the new clone, SRP-98, inherited the same invisibility bug).

This is blocking our team's workflow. It seems to be a server-side index or filter synchronization bug. Can anyone help?

[Valerie Knapp]

Hi @Viccenzo Gottardo Boff , thanks for your post.

Please can you share some screens and indicate what is happening? Specifically, it would be helpful to see the Board and List views what you are seeing versus what you expect to see.

Thanks