BUG? All users have there access removed

[Stéphanie Bigotti]

Hello,

Since this morning it seems all users have their site access revoked, except for Admin.

Did something changed? We payed our bill normally, this is very strange.

Thanks,

Stéphanie

[Stéphanie Bigotti]

Hi,

It was a bug, I contacted Atlassian support and they fixed the problem, apparently it was a problem related to GSync, but it was not very clear...

Thanks for your help,

Stéphanie 

[Marc Zimmermann]

Hi,

we experienced the something similar: about a third of our users got their access revoked. 

I am very interested in an explanation.

Regards,

Marc

[Stéphanie Bigotti]

Yes they are listed, but the site access has been revoked

[Jack Brickey]

@Stéphanie Bigotti , have you checked the user management to see if users are listed and what access they have?

[Jack Brickey]

pulling the discussion back into this thread...

Either an admin has done this or there is some 'bug'. If you are sure that it was not manually done even inadvertently then I would suggest you contact Atlassian Support so they can log into your instance and look at the logs. In Cloud you don't have the means to do this yourself.