Autopopulate text description when selecting an item from a drop-down list field

[Javi Landa]

Hello everyone,

I would like to know if there's a way to, when creating a new ticket,  autopopulate a description text box depending on the selected item from a customized field - a list of elements. This list would be first added manually, and each item contains a "Description" text.

The intent is that users can select an item and have the correspondent definition prefilled without having to check it somewhere else

The flow for the user would be 'Create ticket' → select the ticket type (i.e. Task) -> select an item from the customized field (list)  →  retrieves description details and displays it on the ticket description box.

Thanks in advance.

[Mohamed Benziane · Accepted solution]

Hi @Javi Landa 

Welcome to the community, you shoulf be able to achieve this with an addon like scriptrunner

https://community.atlassian.com/t5/Jira-questions/Populate-description-field-based-on-a-customfield-dropdown-list/qaq-p/1383217