Automation to check description and add different label depending on result

Any help on why this does not work appreciated.

Screenshot 2024-09-26 111926.png

2 answers

1 vote

Hi jdyke@ipipeline.com , welcome to the Community.

i would move your JQL condition into the Scheduled trigger. Do away with the branch altogether and use an If/else condition.

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0 votes

Quick check: your JQL contains hyphen in the parent key? On the screenshot I can see

parent = ITOPSUK 5456

but the correct one should be

parent = ITOPSUK-5456

If it doesn't help, I would do the following steps to debug the issue:

Check Audit Log for the rule.
Add log steps for before and after each condition in the rule to see if all conditions are satisfied.

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