Automation to Remove an Impediment Flag?

[Lea Casper]

Hello!

I have an automation that adds an impediment flag to stories that haven't been updated in 3+ days.

I want a similar automation to remove the impediment flag when work on the story is restarted.

Is this possible?

Thanks!

[Trudy Claspill · Accepted solution]

Hello @Lea Casper 

Can you share with us the Automation rule you have for adding the flag?

What part of the new rule is a stumbling block for you - removing the flag, triggering the rule, ...?

How do you identify that work on the story has been "restarted"?

[Lea Casper]

In the trigger, I have a JQL search that is run every Tuesday and Thursday at 7am. It is the following: project = NWC AND status = "Review" and updated <= -3d

If the story has been in review and hasn't been updated in three days, a flag is set and a comment is added.

For this problem I'm facing, I have set up a trigger for when a story has been moved from "Review" to Implemented, and I want it to check the trigger story for any flags on it. If there is one, remove it. However, I can't seem to find how to remove a flag automatically.

Does this help clarify my problem?

[Bill Sheboy]

Hi @Lea Casper 

Did you try using the Edit Issue action, selecting the Flagged field, and leave the value empty?  That should clear the value.

Kind regards,
Bill

[Trudy Claspill]

To clear the Flagged field in Automation, use the Edit issue action, select the Flagged field, and simply leave the value field blank.

[Lea Casper]

Thank you @Bill Sheboy and @Trudy Claspill !! I will give this a try. I appreciate you both.