Automation that allows you to edit the prepopulated comment before posting

[Amelia Fraczkowski]

I want to create a manual automation that posts a comment to a ticket. However,  I want the option to edit the comment before it is posted. I basically want to design the automation to function in the same way as canned responses from JSM. 

the closest option to what I want is using the "Edit Comment", in which you can edit the last comment but it seems as though I need to already put in how the last comment should be edited when in fact, I really just want to put some placeholder text and then have the user adjust it based on the situation e.g., tagging the required person or changing the project name etc. 

Is something like the canned response functionality in JSM possible for Jira using the automation functionality? 

[Walter Buggenhout · Accepted solution]

It is possible with a manual trigger and automation, @Amelia Fraczkowski.

When you use a manual trigger, you can come quite close to your desired scenario. You can add a prompt for input from the user and pre-populate the input field(s) with default values, like in this example:

 

Then, when the rule is manually triggered, a screen will pop up with the default value prefilled. You users will be able to adjust the text. Through a smart value, you can then add the comment like this, referring to the variable name defined above:

The approach may not have all the flexibility as canned responses, but depending on your scenario it may be a solution to your use case.

Hope this helps!

[Amelia Fraczkowski]

This is an amazing solution, which functions just as I intended. 

Thank you soo much @Walter Buggenhout!

[Iryna Ihnatiuk]

Hi @Amelia Fraczkowski

I'm Iryna from Appfire. This is a common use case, so we extended our app - Canned Responses Pro - to Jira, not just JSM. You can create and use templates for comments and description field in any project. If you are considering using a third-party app, feel free to check it out and contact us if you have any questions.

Have a nice week.

Regards,
Iryna