Automation rules with JQL SELECTOR and UPDATE FIELD with parser expression

[Isabel Fonseca]

Hellow,

Problem:

Automation Rule don't do anything.

Steps:

Automation Rule:

project in (SUP) AND "resolved" <= -8w AND level != "Contains personal data" and issueFunction in linkedIssuesOf("issuetype = 'problem task' and resolved <= '-8w'")

Example:

• SUP-91930 Problem Task

 

• There are two ‘Parent’ that are Solicitation

The goal is to load the ‘Data Level’ for each SUP resulting from the JQL selector, inheriting from its parent.
But the automation doesn’t update anything.

Any suggestions?
Best regards

[Trudy Claspill]

Hello @Isabel Fonseca 

What app are you using to create that automation? It doesn't appear to be the native Automation for Jira app.

What version of Jira Data Center and what version of that third party app are you using?

Have you first confirmed that the JQL selects the correct issues?

If so, then I think the problem may be that you have created an artificial parent/child relationship using generic issue linking, and the automation doesn't consider the linked CAR-AT issue to be the "parent" of the SUP issue.

When you provide information on which third party app you are using, then perhaps I can find more information in the app's documentation.