Automation rules for email triggering

[Gan Kah Wei]

How to set an automation rules for email reminder to those assignee with action item due date for 3 days?

[Walter Buggenhout]

Hi @Gan Kah Wei and welcome to the Community!

It may be easier (and better for the consumption against your automation rule execution limit) to use a filter subscription for this instead.

Create a filter that looks like this:

Resolution = Unresolved AND assignee = currentUser() AND due <= 3d

Save the filter and after that, from the details section you can access next to the saved filter's name, create a filter subscription with a daily schedule. Use a group subscription to send out a digest to the people involved. You can even choose not to send out an email if the filter does not return any results for a user.

Hope this helps!