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Automation rule not working - On subtask creation

Alice Altomonte Coop
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April 21, 2022

Hi everyone,
I am trying to automatically create subtasks for the ticket that triggers this workflow. i would like the subtasks to be filled with the ticket information present in the condition.

I tried in two ways but both are not working:

#1st

Cattura.PNG

#2nd

Cattura.PNG

1 answer

1 vote
Jack Brickey
Community Champion
April 21, 2022

Hi @Alice Altomonte Coop , welcome to the Community.

The error message seems to explain what is going on here....

You can't add sub-tasks to epics. Sub-tasks are automaticallv associated with the same epic as their parent issues.

It appears that the issue triggering this rule was epic. Subtasks are only associated with tasks or stories. You might want to add a condition at the top of your rule such that you only continue if the triggering issue is not an epic.

Finally, I may have missed something here resulting from attempting to translate images.

Jack Brickey
Community Champion
April 21, 2022

Oh, and if your goal is to add children to epic than simply add it as a task or story instead of a sub task.

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