Automation rule not triggering on issue transition in Jira Cloud

[Carl Vogel]

Hi everyone,

I’m using Jira Cloud and I’m having trouble with an automation rule that should trigger when an issue transitions from To Do to In Progress.

What I expected:
The rule should automatically assign the issue to a specific user when the status changes.

What actually happens:
The transition occurs, but the automation rule does not trigger at all.

Steps to reproduce:

Create an issue
Transition it from To Do to In Progress
Check automation audit log → no execution

What I’ve tried:

Recreating the rule
Checking rule scope and permissions
Reviewing audit logs

Environment:

Jira Cloud (latest version)
Company-managed project

Has anyone faced a similar issue or knows what might be causing this?

[Trudy Claspill]

Hello @Carl Vogel

Welcome to the Atlassian community.

What is the scope of your rule?

Can you share with us images that show your entire Automation rule?

Does the Trigger have any From or To statuses specified?

Which audit logs did you review? How did you verify that the rule was not triggered?

Have you examined the specific workflow transition to confirm that rules/post functions include a Fire Event action? And if it does what event is it firing?

[Mehdi Bouazza]

Hello @Carl Vogel

Is the transition from "To Do" to "In Progress" expected to be done manually, or through another automation?

I'm asking because there is an option that needs to be enabled if the automation trigger is initiated by another automation.

[Chris Hampshire]

Hello @Carl Vogel 

It would be helpful to see a screenshot of the automation rule set up. What I suspect may be happening is a JQL or a Rule condition that restricts the automation from doing what you expect.

Either that or the user you are trying to assign to may not be set up correctly. Are you always wanting to assign to a specific person?

Please let us know and we'll try and help

Chris

[Arkadiusz Wroblewski]

Hello @Carl Vogel 

It would be more helpful if you could paste a screenshot of the automation here. 

I can also tell you that if the event happens but your automation doesn't fire, the trigger is likely misconfigured.