Automation rule not getting triggered when field value changes

[danish.khatri]

Hello,

Can someone help me understand if the rule i have created is incorrect or its automation nodes getting failed and because of which the rule is not getting triggered.

Below is my rule and i want to update priority for issue type "Bug" between Jira Software Project & Jira Service Management Project and they are both linked by following types : cloned by and clones.

 

But when i update the value of priority in Jira Software Project it is not updating the value in Jira Service Management Project for the issue type Bug and also there is no log generating which can tell me if my rule was failed or incorrect.

Additionally i have created similar rule for Issue type "Task" and its working fine.

From the Atlassian community i found the following article 

https://support.atlassian.com/automation/kb/automation-for-jira-troubleshooting-guide-for-situations-where-automation/

is there anything else i can do to make my rule work? Please let me know.

Thanks

[Yash_reddy]

Hi @danish.khatri 

Welcome to Atlassian Community

What is the project scope you have defined in the rule details of automation?

[Yash_reddy]

Do you have "Bug" issue type in the JSM project?

[danish.khatri]

both Jira Software Project and Jira Service Management 

[danish.khatri]

Yes JSM has issue type as Bug

[danish.khatri]

Here is the rule i created for Issue type "Task" with same logics and conditions and its working fine.

[Yash_reddy]

can you share the Audit log where it triggered

[danish.khatri]

That is the thing no Audit log were triggered for Bug 

[Yash_reddy]

I understand it didn't perform change. Do you have Audit log in the rule. So it helps to check further. 

I would suggest to check these below:

1. If the issue where priority changed have Bug linked.

2.Bug have priority field in screen

[danish.khatri]

Audit log never got generated for this rule. just shows me config changes that's all 

[danish.khatri]

I initially created this rule and when it was not working so my Jira admin suggested since they couldn't check the automation nodes instead asked me to recreate the rule here is the audit logs for both the times i have created the rule for 

1st first time when i created the rule then turned off and created new rule 

New rule audit log

To answer your questions,

1. If the issue where priority changed have Bug linked. --> Yes they are linked via type cloned by and clones and there are other rules for issue type Bug like updating root cause which is also working fine.

2.Bug have priority field in screen --> Yes Bug has priority field in both Jira Software Project and Jira Service Management Project 

[Yash_reddy]

@danish.khatri  Is the rule enabled?

[danish.khatri]

Yes it is enabled and globally set for both the projects

[Ponnappan Ganapathiya]

1. Is there is any other restrictions you put on the trigger.

2. Other rules interfere with this. if any click on check to allow other rules to trigger this in the rule details page.

[danish.khatri]

Like i mentioned there are 2 separate rule to sync priority for Issue type Bug and Task. do you think i need to enable the check box to allow other rules to trigger this as they are independent of how they are triggered?

[Ponnappan Ganapathiya]

Assume, if the priority of Bug issue type is changed by other automation rule, not manually means you should have checked that box.

[danish.khatri]

so the trigger point for priority of Bug is when someone edits the field and then it should update the priority in other project as well.

But i believe since task and bug are using same priority field and each of them has condition of checking issue type i think when executing rule for bug since task rule has been executed with condition as issue type only task hence its not executing for bug.

I will enable the checkbox to allow it to execute when other rules is executing.

[danish.khatri]

@Ponnappan Ganapathiya I enabled the checkbox but the rule still didnt worked no audit logs generated as well.

[danish.khatri]

I am thinking of merging the Task & Bug Priority rule together and hoping it should work.

I just have to update the rule condition logic as below