Automation of Story and Sub Task creation

[Dan Allenby]

I have a Kanban board set up for all my customer onboardings, which is linked to a Jira Service Management (JSM) board. Currently, when a service request is raised, an automation rule triggers the creation of an Epic on my Kanban board.

What I want to achieve next is:

• Once the Epic is created, I want Stories and Sub-Tasks to be automatically generated under it.

• Each Story represents a phase of onboarding (e.g., Readiness, Security).

• Each Sub-Task represents specific tasks within that phase (e.g., Setup meeting, Configure security).

• The set of Stories and Sub-Tasks should depend on the package the customer selects.

Example workflow:

1. Customer raises a ticket (Service Request).

2. Automation creates an Epic.

3. Based on the Package selected (e.g., Package 1):

   • Create Stories: Readiness, Security, etc.

   • Under each Story, create Sub-Tasks: Setup meeting, Setup security, etc.

Question:
How can I automate Jira so that once a user logs a ticket, all relevant Stories and Sub-Tasks are automatically created under the Epic, according to the package selected?