Automation not copying custom value to task level issue after epic created

[Quinn Campbell]

I am trying to copy details put into a form that creates an epic into tasks that are created through an automation but I can't get them to copy through. I have tried all the built in copy functions (Trigger work, parent, epic work) but none copy that info into the new task.

Here is where in the automation I see the copy through options

The field in the red circle on the right should match the department listed in the epic just above it

I'm sure I'm missing something simple....

[Quinn Campbell]

I figure it out, simple error. I didn't have a the custom field department32 available in my task and subtask. It was only active in my Epic

[Thorsten Letschert _Decadis AG_]

That would have been my next question after your response. Glad to hear you've figured it out!

[Thorsten Letschert _Decadis AG_]

Hey @Quinn Campbell ,

Have you tried the 'Trigger work item' option, like in the parent field? From ther,e I'm assuming the Epic is your trigger work item - and the one you're trying to copy the value from.

Regards.
Thorsten

[Quinn Campbell]

The epic is the one I am trying to copy from. I have tried Trigger Item, Parent Item, Work Item, Current work Item

[Bill Sheboy]

Hi @Quinn Campbell 

For more context, please post images of:

• the complete rule (in a single continuous image)
• the audit log details showing the rule execution (with all the areas at the right side's > expanded).

Kind regards,
Bill