Automation is not populating smart values

[Adil Iqbal]

Hi , I have this automation in place to send emails after a issue is completed , its transmitting the email however not populating smart value for issue.username . What could be wrong here 

[Adil Iqbal · Accepted solution]

Thanks everyone for the suggestion. we actually found a way around in ITSM to fix it. 

[Bill Sheboy]

Hi @Adil Iqbal 

Which user field are you trying to use for the smart values?

Here is a list of the built-in field smart values: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

Are you using a custom field instead?  If so, what is the smart value for your field?

Once you identify the field, you may use the displayName attribute.  For example: {{issue.assignee.displayName}}

Kind regards,
Bill

[Atlass Monster]

@Adil Iqbal  Hi buddy.

I can't recall Jira having an "Username" field by default. 

If is a custom field, please try with this:

{{issue.customfield_ReplaceWithYourID}}

Here is how to find the custom id: https://confluence.atlassian.com/jirakb/how-to-find-id-for-custom-field-s-744522503.html 

You have further questions feel free to ask. If my solution was the right one, please be sure to accept it as solution.