Automation: how to dispatch Slack message with @mention

[Amy Chan]

Hello, I'm new to Jira automation.

I'm trying to create an automation that sends a Slack message with "@ mention", but I don't know how to dynamically insert the story-ticket assignee's name (e.g. @TicketAssigneedName) in the message. 

The webhook to Slack is already set up and messages are sent to my specified channel correctly.

Could someone give me a pointer? Thanks!!

~amy

[Mikael Sandberg]

You would need to know the Slack Member ID of the person you want to @ mention. There are a couple of ways of doing this, check out this article of one way. At my previous job I created the user property with the member Id when the user was imported from Okta the first time, including some other information we used like location.

There is a new component in Automations that would allow you to @ mention the person directly without knowing the Slack Member Id, but there is a bug that is preventing you from doing so unless it is an alert in operations. Let me see if I can find it. There is also this suggestion to add more features to the Slack integration, see AUTO-203 

[Mikael Sandberg]

Here is the bug for the Slack DM component, JSDCLOUD-17865. It has been closed but based on the comments there are still some issues with it, and if it works it only works to send DMs to the user. For @ mentions you currently have to use the Slack member Id and then the message would look something like this:

<@ABC123456> Here is a new issue, {{issue.key}}