Automation for account ID

[Suzy Sutherland]

I have created a rule so that when I add a user to a custom field (Reviewer), they will receive notification by email.

However, the email is not correctly displaying the user name with the following string:

[~accountid:{{Reviewer.accountId}}]

I copied it directly from the Help page and replaced 'Squad Leader' with 'Reviewer' as that is the field I created.

Can anyone help, what am I doing wrong? the email sends, but just doesn't display the correct name, it displays [~accountid], e.g.:

Hi [~accountid:], you have been added as a reviewer of draft documentation for this issue.

[John Funk · Accepted solution]

Hi Suzy,

So the Squad Leader field works, but the Review doesn't? Are they the exact same type of field? Meaning both single user picker? Or is one a multi user picker? 

[Suzy Sutherland]

Hi John I am not sure, I will check.

[Suzy Sutherland]

The Squad Leader field is just an example.

My field is multi user.

[John Funk]

Squad Leader is a multi-user field? And it works?

Or it is a single user field and works and Reviewer is a multi-user field? 

I suspect the second statement which is why that's not working - it doesn't know which one to get. 

[Suzy Sutherland]

Ah ok, that makes sense. Even if there's only one value in the field?

Squad Leader is taken from the Help page - so I copied the formula from the Help Page and replaced 'Squad Leader' with my own field, 'Reviewer'

Hope that makes sense.

I will try it as a single picker field and see if that works. thanks!

[John Funk]

Yes, even if there is just one value - it doesn't like that it is a multi-user field in general. Jira is fussy like that sometimes.  :-)

[Suzy Sutherland]

OK it's still not working. Must be something to do with my project. It's a Business project not a Company one.

thanks for helping anyway.

[John Funk]

That shouldn't matter. Did you create a new field? What is it called? Maybe try to test it with the Reporter field. 

[Suzy Sutherland]

I just edited the field to be single picker only. Should I just delete the field and start again?

[John Funk]

Is this a Team-managed project? And if so, yes! 

If it is a Company-managed project, you wouldn't even be able to edit the field type. 

[Suzy Sutherland]

team-managed!

[Suzy Sutherland]

it worked !!!!

thanks John Funk! love your name too :)

really appreciate it thanks.

[John Funk]

Great!  Glad we got it solved for you.  :-)

[Suzy Sutherland]

It didn't work :(