Automation for Jira Send email with linked issue

[Urmo]

Hi

I created automation what close in Jira one Service Management ticket and create clone into Jira Software project. Now i like to send to user e-mail with new issue link.

How i should set it up?

Seems to be that this way is not working.

Issue between old and new is linked.

[Alex Koxaras -Relational- · Accepted solution]

Hi @Urmo 

Do you use two rules to do that, or you do that in one rule?

[Urmo]

It is same automation but there is steps.

[Alex Koxaras -Relational-]

Try refetching the issue first, AFTER you create the new task. You will find the re-fetch component on the actions section.

[Alex Koxaras -Relational-]

@Urmo did that change yield the results you wanted?

[Urmo]

@Alex Koxaras -Relational-tnx, it did work. I did know this small option.

[Alex Koxaras -Relational-]

I'm glad to know that!