Automation firing twice for single Github webhook

[jamie]

I have automation to check if the Github pull request is opened as a Draft and not transition the ticket but instead add a comment.  I see a single webhook on the Github side but the automation rule runs twice which is adding multiple comments (even with the prevent duplicate checkbox to only add a single comment).

Github webhook:

Rule log

Automation rule:

Ticket

Any ideas on how to prevent this? Thanks!

[jamie · Accepted solution]

The solution was to check to make sure you don't have multiple webhooks coming from Github for the same type of hook.  When you add a webhook to a specific repository and then one at the organizational level, they both fire causing duplication in Jira.

[Stefan Salzl]

Hi @jamie ,

couldn‘t find your „pull_request.actions“ in the payload.

Could you also write those values that you are comparing to the the action log?

Furthermore:

Are the compared against string or boolean true?

Best
Stefan

[jamie]

action log:

action: opened. Draft: true

Here is what I am comparing

I think that once it fires, it's working as intended.  I guess my question is why are there 2 entries in the Audit Log for the same ticket at the same time when only one Github webhook fired?  

[Stefan Salzl]

ah...I didn‘t notice it‘s writing exactly the same message twice. please appologize 🙏🏼

hmm....that looks really weird indeed. could you please share a screenshot of the audit log? what does the jql look like and what is the result?

Best
Stefan

[jamie]

I think I figured it out.  I added a webhook to the Github test repository while testing and then when I finished, I added the webhook to the org but forgot to remove the test one. So I think the webhook was actually firing twice from Github but I was only looking at one queue.  Removed the test one and things look promising.  If not, I will grab the screenshots and any else I come across.  Thanks for your help!

[Stefan Salzl]

Hej @jamie ,

In case the situation you described was the problem could you post your solution as a separate answer and accept your answer so this iasue can be marked as solved and make it easier for other users to find the solution?

Best
Stefan