Automation does not populate summary field in issue creation

[Norman Hills]

Trying to create a simple rule to populate summary & description field when a Story type issue is created.

Created the simple rule to fire on issue create but, when I create an issue and select issue type=Story the summary and description fields are not being populated, tried again with the trigger being the issue-type field changing to Story - still no luck.

Noticed that this fires only when I click on the 'create' button of the issue screen NOT when I click the 'create' button at the top of the screen to start a new issue, I guess because the issue doesn't really exist yet. 

Am I missing something really obvious?

[Gaurav · Accepted solution]

Hello @Norman Hills 

Welcome to the community!!
You are not missing anything here and this is the intended behaviour of the Automation.

Any action of the Automation rule is performed when the trigger is completed. As of now, there is no trigger defined that can define the summary and description for any issue type before it has been created.

If you really need the summary and description to have some default value, I would suggest you look for plugins on the marketplace.

Kindly accept the answer if this helps you.

[Norman Hills]

Will accept the answer, but, it's a bit of an oversight, can't set field defaults by issue type either which would be another easy way round it.

[Gaurav]

As these fields (summary, description) are used by different issue types and across projects, this is really challenging to set default values.

If you are using the Team-managed project, you can try it for your project.