Automation creating two stories, when I only have one in the automation

[Corey Hemingway]

My automation is creating two stories when I have only got the one in the automation, can you advise what I'm doing wrong here please :)

Automation:

Aduit Log: Showing two created (but with same Key ID?)

However, in release - its two different tickets?

[Corey Hemingway · Accepted solution]

I found the issue. I have 2 rules both using a similar trigger word (oops silly me)

I have Mobile | iOS and Mobile | Android and they are both triggering I believe due to the word mobile.

I didn't realise I can't use a string here. I tried to update using "" but this didn't work - any way to use a string in this? Or do I need to have a unqiue starting word?

[Curt Holley]

Don't have spaces in the Release title. Go with something link Mobile_Android and make that the search criteria.
Or possibly, Leave the titles as is, but only search for Android and iOS. But that might not be enough??

[Bill Sheboy]

Hi @Corey Hemingway 

Based upon the work item keys shown in the audit log, this seems to be a timing problem of some type:

• story PD-22708 is created 
• and when it is branched to as the most-recently-created item, the next key used for the sub-task is PD-22710...
• which means the story PD-22709 was created in the time between those two steps, which appears to be over a time of around 2 seconds duration

Some things to check are:

• Look at the history for PD-22709 to learn...
  • who created it and when, relative to the other work items
  • when it was assigned to the version you show
• Look at the complete rule audit log to see if it triggered twice in rapid succession
• If your rule has been edited / published several times, it could be "glitched", causing the duplication AND not logging it
  • The way to check for this is to disable your current rule, and re-create it from scratch
  • Then test to see if it has the same symptom

Kind regards,
Bill

[Gor Greyan]

Hi @Corey Hemingway

Maybe it can be for the following reasons:

- Triggered by multiple rules (a project rule and a global rule), or

- The rule’s scope includes multiple projects, or

- It’s re-triggering itself due to “Allow rule trigger” being enabled.

Please also check these points.

[Curt Holley]

Hey @Corey Hemingway 

I don't believe it is creating two stories with the same key (or even two stories at all). I've seen this also, but never found any evidence of the duplicate.

I believe it is just a quirk of the automations audit log.