Automation changes one sub-task but not the other

[Lydia M]

I have an automation rule: When parent is Ready for QC→ move all sub-tasks to Ready for QC. I have two subtasks, RAD and QC; both have a status "Ready for QC." The automation works for the RAD sub-task, but not the QC sub-task. I can't figure out why. Any thoughts?

[Chris Buzon]

Check the rule "scope", it may be set for only 1 or a specific number of projects.  That's found in rule details.

If this is set so both (or all) projects can access the rule, check the audit log for that rule - you will find the other sub-task that moved somewhere, and near that entry you should see the one that indicates why it failed.  Be warned, fail messaging can be pretty non-specific. It's just a breadcrumb to follow.

[Lydia M]

Hi, Thanks for the suggestion, but both of the sub-tasks are of the same parent issue in one project. But the scope advice will come in handy in the future, I'm sure!

[Chris Buzon]

Have you found the rules audit log?  Whatever the problem is, there should be a message saying that issue123 did not meet specific criteria.  That will help reverse engineer the problem.

From your description, I am not sure what RAD-subtask vs QC-subtask means.  If the issue Keys (QA-123 vs BV-123) are different letters at the start, then they are actually different projects and may have different rules to follow.
The fact that they have the same parent doesn't necessarily matter, and the fact they have the same status names also isn't the whole picture.  If there is a required field for the QC subtask to transition but not for the RAD subtask, it would fail to transition the QC subtask.

Can you take a screenshot of an example of the issue? It's important to see exactly what you mean by RAD-subtask and QC-subtask.

[Lydia M]

Hi Chris,

Sorry to confuse you. RAD and QC are the names of my sub-tasks. They have nothing to do with issue keys.

We can say sub-task 1 and sub-task 2, or sub-tasks a & b if it's easier to understand.

[Lydia M]

I'm actually going to start over from scratch, but thank you for trying to help me.

Cheers!

[Chris Buzon]

OK, that helps.  If you can take a screenshot of your rules steps it will help.  Without that, it's all just a guess on my part.