Automation - 'Teams' field won't update on issue changes

[Tom]

I have a simple automation that updates an issue based on certain criteria. This automation runs and is successful in the audit logs. All fields update except one, which is the Teams field.

I found this previous answer, but it doesn't help when using the "Additional fields" JSON, as it throws an error when adding a UUID. The integer for the team doesn't seem to be available anymore.

https://community.atlassian.com/t5/Jira-questions/Automation-Not-able-to-update-Teams-field-for-issues/qaq-p/1824349

Any help would be greatly appreciated.

[Harrison Ponce · Accepted solution]

Hi @Tom , this one was a doozy for us to set up, too. What we ended up doing was adding the following JSON to the additional fields (our values removed):

{
"fields": {
"customfield_#####": "########-####-####-####-############"
   }
}

We used the Jira API to find the customfield id for Teams (this can also usually be found in the source code, for example using Inspect on Chrome) and then the team id which is just at the end of the URL when viewing the Team page.

Did you try something like this or were you using the Team name as the value? Any automation rule setup or error screenshots you're seeing would be helpful to see!

[Tom]

Thanks so much @Harrison Ponce That worked!

[Harrison Ponce]