Automation - Sync between original task and cloned task

[Alejandra Martin]

Hi community. I'm working with several automation, and i need to resolve following casuistic.

Projects

Create Issue and Transitioned from To Process to  Done

Automation 1. When the issue is in Done status, automation clone issue in Project 2

This work OK, and link original issues to clone issue.

But We need resolve that if the user transitioned from Done to Cancelled in project 1, the clone Issue of Project 2 update status to Cancelled

Could you guide how can made that last automation?

Thanks in advance!

Best regards!

Alejandra Martìn

[Bill Sheboy]

Hi @Alejandra Martin 

What is the scope of your rule (in the details at the top): single-project, multiple-project, or global?

A single-project, scope rule can create (or clone) into other projects, but it cannot see or update them otherwise.  And so your rule to sync the cancelled work items will need multiple-project or global scope.

Please discuss this with your Jira Site Admin as they will need to change the scope, and they may want to understand the scenario to prevent any side-effects for other projects.

Kind regards,
Bill

[Alejandra Martin]

Hi Bill, scope is both project (1 and 2). 

[Bill Sheboy]

Please post an image of the audit log details showing the rule execution, expanding the areas at the right side.  This will help compare to the rule image for which steps and work items processed.

[Alejandra Martin]

Hi Bill, thanks for your  update. I think rule is not triggered because, audit log  not show rule execution, only setup changes.

Thanks in advance!

[Bill Sheboy]

Based on that image, your rule is stored in a single project and so is not multiple project scope.  That may explain why it is not triggering.

Please show the rule details to confirm this.

[Alejandra Martin]

[Alejandra Martin]

Hi Bill, I upload rule completly, as you see is for both projects

[Bill Sheboy]

Thanks, and the next thing to check...

How is the work item transitioned: by a person, by another rule, or some external app / process?

• If person performs the transition from / to those exact status values, the rule should trigger
• If another rule transitions the work item, the option "Check to allow other rule actions to trigger this rule..." needs to be enabled

[Alejandra Martin]

[Alejandra Martin]

Hi Brita, thanks for your answer. I made the rule but seems to be not work. This is the cloend issued in Project. 2  In Linked Work items refer the original work item of project 1. PRoject 1 is cancelled.

Automation is active for those 2 projects, ant not show error

[Brita Moorus]

Hi, @Alejandra Martin! 👋

You could solve that using the following steps:

• Trigger: When work item is transitioned from Done to Cancelled.
• Related work items condition: Check that the work item has a work item link of type "clone" (to ensure that it has a cloned work item).
• Branch rule/related work items: For Linked work items that have cloned link type.
• Transition work item: Transition work item to Cancelled status (you can copy that from trigger work item).

Hope this helps! ✨