Automation: Sync Idea status in Jira Product Discovery with Delivery ticket status in Jira

[Michael Schwienbacher]

Hi everyone,

we are using Jira Product Discovery to document all our ideas. Once an idea is fully defined, we directly create a delivery ticket from the Jira Product Discovery issue so that everything is nicely linked together.

Example - how the delivery ticket is created from Product Discovery

Example - end result of the delivery ticket linking the Discovery Ticket

Now I’d like to set up an automation that updates the status of the idea in Jira Product Discovery whenever the status of the delivery ticket changes in Jira.

I’ve already seen solutions that work with connected work items, but this doesn’t work for me because ideas created in Jira Product Discovery and their linked delivery tickets are not connected as “connected work items.” Instead, they are linked in a different way (idea → delivery ticket), as shown in my last screenshot.

Ideally, the trigger should be a status change on the delivery ticket, but I’m not sure whether it’s possible to configure the automation to recognize the way Jira + Jira Product Discovery link these tickets.

Has anyone already solved this?

Thanks in advance!

[Jeroen Poismans]

Hi and welcome to the community!

Short answer: Not directly
Long answer: With a workaround

Here is what you could do with automation:

• Trigger on Idea linked to Delivery work item
• Link the items with a regular link (behind the scene), keeping the JPD Idea link
• Then build automation as normal: On status change of the Delivery work Item

The automation trigger for Idea linked is a bit tricky, something you just need to know:

Use the Polaris issue link type to detect the link. What I did here is comment the triggering and destination issue to see which is which.

Issue = Delivery
Destination = Idea

Using this you can link them together via the regular link. A workaround, but the only thing I can come up with.

Hope this helps!